Our Commitment to You
We are committed to offering you the best prices. If you find a lower price for the same product at another retailer, we’ll match it! Shop with confidence knowing that we’ve got you covered.
Applicable Brands
Our price match policy applies only to the following select brands:
- Knoll
- Flos
- Louis Poulsen
- Carl Hansen
- Occhio
- Innovation Living
If the product you are looking for is from one of these brands and meets the other conditions of our policy, we’ll match the price!
How It Works
- The product must be identical, including brand, model, size, and color.
- You must provide proof of the lower price (e.g., advertisement, online listing).
- The competitor's price must be current at the time of the request.
Exclusions
- Clearance, refurbished, or open-box items.
- Prices from auction websites or third-party sellers.
- Special promotions such as "Buy One Get One Free" or bundled offers.
How to Request a Price Match
To request a price match, contact our customer service team via email at sales@myconcept.com.hk or whatsapp us at 852-92104384 . Please have the necessary details and proof ready.
Terms and Conditions
The price match policy applies only to purchases made before the purchase. We reserve the right to verify the competitor's price and the product's availability. Price match adjustments cannot be combined with other offers or discounts.
